Refund policy

Furniture purchases in-store are non-refundable once delivered. We are not responsible for incorrect in-home measurements.

There are no refunds on custom orders. There are no exceptions.

Damages and delivery issues 

Please carefully inspect your order upon receipt and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Refunds 

If you wish to cancel a non-custom order before delivery you may do so. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at support@roomandhome.com.