Terms of service

WARRANTY AND TERMS OF SALE

GENERAL POLICIES AND GUIDELINES

■ ROOM & HOME reserves the right to correct all clerical and mathematical errors and omissions on orders after they are written.

■ There are no cash refunds.

■ All refunds will be processed by the main office within 10 business days after the merchandise was returned or the order was canceled.

PICK-UP POLICY

■ There is NO WARRAN1Y ON PICKED-UP FURNITURE.

■ Orders must be paid in full at the store before pick-up can be performed.

■ On the day of pickup, it is the customer’s responsibility to confirm that their order is ready for pick-up.

■ It is the customer’s responsibility to inspect all merchandise at the time of pick-up. ROOM&HOME takes no responsibility for damage once the merchandise leaves our warehouse.

WARRANTY AND SERVICE POLICY

■ Insurance regulations prohibit us from securing merchandise to your vehicle.

■ All merchandise, with the exception of floor samples and picked-up merchandise, is covered by a one-year warranty.

■ For customer service call between 10:00 am – 5:00 pm, Monday through Friday.

■ The one-year warranty begins on the date of delivery and covers structural, workmanship, and material defects under normal everyday use.

■ All warranty claims must be made within 1 week of the incident.

■ The one-year warranty does NOT cover damage from misuse,

abuse, accidents, negligence, commercial usage, sunlight, or improper cleaning.

■ The one-year warranty does NOT cover upholstery damage such as fading, piling, shrinkage, soiling, abuse or wear.

■ The one-year warranty is valid only to the original purchaser at the original delivery address.

■ During warranty coverage, ROOM&HOME reserves the right to replace, or repair damaged merchandise at no charge to the customer. Determination to service or replacement will be made only by ROOM & HOME service technicians after inspection.

■ In the event that service is necessary, ROOM & HOME reserves the right to perform service at the customer’s home at our repair facility or at the manufacturer’s factory, depending on the nature of the service.

■ Customers are responsible to deliver and pick up items in need of repair.

■ At the time of sale, extended warranties are available for purchase on upholstery, leather, and case goods

DELIVERY POLICY

■ All orders must be paid in full prior to the date of delivery. For the safety of our drivers, ROOM & HOME will not accept any form of payment on delivery.

■ Customers who wish to reschedule delivery must give notice at least 48 hours prior to delivery.

■ Customers are contacted the night prior to delivery with a three (3) hour delivery time window.

■ No time windows for delivery can be promised by salespeople.

■ Delivery time windows are given for the customer’s convenience. However, due to traffic, weather conditions and problems encountered on previous deliveries, ROOM & HOME cannot guarantee that every time window will be entirely accurate.

■ Customers must confirm delivery time. ROOM & HOME will not deliver without confirmation, even if a delivery date has already been scheduled.

■ It is the customer’s responsibility to ensure their correct delivery address and information are on the invoice.

■ It is the customer’s responsibility to ensure ample space for delivered items and a clear passageway for delivery men.

■ ROOM&HOME shall not be responsible for merchandise that does not fit. A 35% restocking fee will be applied to any item returned for that reason.

■ Once the delivery has been performed or attempted, delivery charges are non-refundable.

■ All physical damage to delivered furniture or the customer’s home must be reported at the time of delivery.

■ ROOM & HOME reserves the right to reasonably repair any damages incurred during delivery. If not repairable, the merchandise will be replaced.

■ Customers may be required to sign a form releasing ROOM & HOME and its drivers of all liability and responsibility for

damage to the furniture or the house on a difficult delivery.

■ Due to insurance limitations, ROOM & HOME delivery men are not permitted to move or remove customer belongings.

■ ROOM & HOME cannot instruct delivery men to remove shoes at the time of delivery.

■ There will be an additional charge for hoisting and walkups above the second floor.

FLOOR SAMPLE POLICY

■ ‘There is NO WARRANTY ON FLOOR SAMPLES.

■ ROOM & HOME encourages all customers to thoroughly inspect all merchandise before purchasing a floor sample.

■ Floor sample Furniture  is sold in “AS-IS” condition and is not returnable, .exchangeable, cancelable or refundable.

■ It is the customer’s understanding that floor sample furniture is discounted because the merchandise is not new and has been on display in our showrooms.

■ Floor Samples cannot be returned under any circumstances.

CHECK POLICY

■ All checks require seven (7) business days to clear.

ORDER POLICY

■ All orders must have one-third of their price paid before the merchandise can be ordered.

■ All orders which are canceled are subject to a 10% cancellation fee.

■ There is ABSOLUTELY NO CANCELLATION of Custom Orders, Rush Orders, Final Sales, or Floor Samples 72 hours after the sale.

■ There is ABSOLUTELY NO CANCELLATION of delivered merchandise.

■ In the event that ROOM & HOME allows cancellation of a particular order after it has been processed, the customer will be responsible for a 35% cancellation or restocking fee.

■ It is the customer’s responsibility to ensure that all verbal agreements between the salesperson and customer are expressly stated on the written invoice.

IMPORTANT FACTS ABOUT YOUR FURNITURE

It is important to understand inherent furniture characteristics that are not covered by your warranty. All furniture may display variations in color and grain in wood, upholstery, marble, and faux, despite the use of identical finishing materials. These variations are due to the fact that no two pieces of material are exactly the same. Upholstery fabrics are cut at random and seldom line up perfectly with seamed areas and patterns. Atmospheric conditions and/or heat radiation can cause the wearing, changes, or drying of materials, finishes, and fabrics.

Lacquer plastics and painted finishes are not scratch-proof.

LEATHER CHARACTERISTICS: Leather is a natural product. Due to varying grain structures, there are no two hides of leather that are exactly alike. Wrinkles, stretch marks, small scars, and other forms of distress are considered natural and defining characteristics of leather. Finally, just like our skin, leather is sensitive to sunlight and fading can occur if it is exposed for prolonged periods of time.

WOOD CHARACTERISTICS: Nature has given each tree its own “fingerprint” in grain and color. For this reason, each piece of wood will take a stain differently, despite the finishing processes being identical. This uniqueness is the beauty of real wood, and adds to its individuality.

Wood will breathe and can change shape as temperature and humidity vary with the seasons. For this reason, table leaves, doors, and drawers may fit differently at certain times of the year. These slight changes should correct themselves in time as conditions return to normal.

Some furniture is made to look physically stressed. This gives it the character and appeal of an antique. The bumps, nicks, and worn edges are not defects, but in fact, are created to give the piece an antique appearance. Distressing is done by hand, and no two pieces are exactly the same regarding pattern and intensity.